Credit card debt: The problem, fixes, and prevention

Special to MassMutual

By Special to MassMutual

Posted on Apr 13, 2020

Paying with plastic is a hard habit to break.

America’s outstanding credit card debt now stands at roughly $900 billion, according to statistics from the Consumer Financial Protection Bureau.1 On a practical level, the average indebted household owes $6,849 in credit card debt, costing an average of nearly $1,200 in annual interest, according to a recent study from personal finance company NerdWallet.2

Spending levels, especially those involving credit card purchases, rise and fall with the health of the economy. During the decade long bull market following the financial crisis of 2008, consumer confidence surged alongside credit card balances. Those with high household debt and no emergency fund, however, faced the most severe financial hardship when the coronavirus pandemic hit in early 2020.

Going forward, financial professionals offer advice for how to dig out of debt and stay out:

The problem: A $1,000 pizza

Cutting debt, but not changing the practices that got you into debt, is pointless. Look at what you’re buying and why. You may think you spent $40 when you charged a couple of pies from your local pizzeria, but if it takes you five years to pay off the debt, your pizza could end up costing you $1,000.

Go through your online card statements for the last year and see what you actually charged, said Brent Neiser, CFP® and senior director of strategic programs and alliances at the non-profit National Endowment for Financial Education (NEFE). Charges for items you would never want to pay interest on should be flagged. “When people really understand what got them into debt in the first place, they are less likely to make the same kinds of purchases on credit in the future,” he said.

The fixes

Make a list of what you owe monthly per card and the card’s annual percentage rate (APR). Have a specific goal in mind for cutting debt like “I want to pay $50 per month per card over the minimum” or “I want to pay off my credit card in six months.”

Pay the minimum on everything except the card with the highest interest rate, on which you pay more. Or pay more on the card to which you owe the least, said NEFE’s Neiser. That way you’ve paid off a few cards entirely and feel like you’ve made progress. Once a particular card is paid off, keep the account open, but don’t use it and you’ll increase your credit capacity – or the total amount you’ve been offered on credit — long-term.

Meanwhile, pay off and close out the accounts on the credit cards that are the most tempting: cards from department or electronics stores, which often send out coupons or other promotions, as well as credit cards that give you airline miles or other incentives. Swapping out these niche cards for more traditional credit cards tied to major financial institutions or a consumer credit union may help you spend less.

Be aware that closing out available lines of credit lowers your credit score a little in the short term, because it lowers your credit capacity. But Neiser said it will improve your relationship with money and credit cards in the longer term, improve your spending habits, and ultimately your credit capacity.

The Fair Credit Reporting Act (FCRA) requires the three biggest credit-reporting agencies — Experian, TransUnion, and Equifax — to provide consumers with a free credit report annually. To get yours, visit the central website the three agencies set up at

Avoid those so-called debt consolidation agencies; many are misleading or fraudulent. Instead, seek the help of non-profit credit counselors that can help you cut your debt and create a budget. Try the National Foundation for Credit Counseling.

Or, check out the Federal Trade Commission, the country’s consumer protection agency, which offers tips on choosing a credit counselor, coping with debt, and settling credit card debt


Planning for bad times and unexpected expenses in the present is a key part of avoiding credit card debt problems in the future.

Experts agree that everyone should have an emergency fund. That way if you get into trouble again, it’s better to cash out that fund than to add to your credit card debt.

But it’s also important to recognize that you will get older and may have health issues down the road. Without preparation, these developments often lead people to turn to their credit cards and subsequently get burdened with overwhelming credit card debt.

If you are part of the full-time workforce, take advantage of your company’s retirement plan if it has one. If it doesn’t or you are a contract or freelance worker, you should set up your own through your bank or by working with a financial advisor. (Related: Retirement income calculator)

In addition, you should take advantage of health insurance and disability insurance, either offered through your employer or independently. Sudden medical expenses are a leading cause of personal bankruptcy.3 And, if you are just starting your career, the chances that you will be too ill or injured to work at some time before retirement age are one in four.4

If you have a family or people who depend on you and your financial well-being, life insurance is also something to consider. Aside from the protection life insurance offers, some types also offer a source of funds in the future, albeit with some negative consequences in certain circumstances. Deciding what kind of life insurance is appropriate for you depends on your circumstances. (Learn more here).

Of course, contributing to retirement accounts and paying insurance premiums reduce your immediate available income. But making such moves now may help you handle future expenses that would otherwise push you into a credit card bind.

“The idea is to live a little below your means, not within your means,” Neiser said. “That way you have a margin of safety.”

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This article was originally published March, 2016. It has been updated.


1 Consumer Financial Protection Bureau, “The Consumer Credit Card Market,” August 2019.

2 Nerdwallet, “2019 American Household Credit Card Debt Study,” Dec. 2, 2019.

3 USAToday, “This is the No. 1 reason Americans file for bankruptcy,” May 5, 2017.

4 Social Security Administration, Publication No. 05-10570, January 2017.


The information provided is not written or intended as specific tax or legal advice. MassMutual, its employees and representatives are not authorized to give tax or legal advice. You are encouraged to seek advice from your own tax or legal counsel. Opinions expressed by those interviewed are their own and do not necessarily represent the views of Massachusetts Mutual Life Insurance Company.